What Vedrix delivers
- Teams Phone architecture and licensing alignment
- PSTN connectivity options and number porting planning
- Auto attendants, call queues, and common area phone patterns
- Emergency calling and location policies
- Voice quality readiness checks and operational runbooks
Typical use cases
- Replacing PBX or Skype for Business voice with Teams Phone
- Centralizing branch and contact-center entry points on Teams
- Preparing voice infrastructure for AI-assisted agents later
- Standardizing calling for hybrid and remote workers
Engagement approach
- Discover current PBX/SIP estate, DIDs, and call flows
- Design Teams Phone topology, SBCs or calling plans, and policies
- Pilot departments with measured call quality and user feedback
- Cutover with porting windows and hypercare for reception and shared lines
Capabilities checklist
- Direct Routing / Operator Connect / Calling Plan readiness assessment
- Call queue and attendant design
- Device and certified phone guidance
- Network readiness for real-time media
- Integration with Microsoft Teams collaboration governance
Who this is for
IT and telecom owners moving enterprise calling onto Microsoft Teams who need reliable PSTN behavior and a path toward modern voice automation.